Class is November 5. This training is designed to equip leaders with practical strategies to improve performance and engagement through consistent accountability and effective feedback. The course covers how to manage a range of employee performance levels—from high performers to underperformers—while emphasizing that avoiding accountability undermines team success. It also provides guidance on delivering clear, fair, and fact-based feedback, using correction as a coaching tool rather than punishment, and applying structured verbal and formal discipline when needed. Leaders are encouraged to investigate issues thoroughly, document objectively, and handle discipline respectfully and privately. Learn more at www.usi.edu/accountability